Imagine running an ecommerce business with a very active social media presence. You target customers through many physical and digital channels. You like to engage customers, reel them in, and realize a successful sale from those interactions. You like to retain these customers with compelling and exceptional experiences. Wherever your customer is, it does not pose a constraint for you. To do this, you need to have the right tool for the job.
SAP Hybris Commerce is one such tool that pushes the envelope for you on this exciting digital transformation you visualize. It enables your omni-channel business, delivering powerful customer experiences aligned with the business context and unifying all customer processes. It does that by integrating all digital and physical customer touchpoints onto a single, robust platform – including online, mobile, point-of-sale, call center, social media and print – empowering you to deliver seamless, unique customer experiences, in any industry, anytime and anywhere.
To arrive at such a solution, the breadth and depth of your business systems, the ease of scaling and adapting these systems to align with your business are very critical. In fact, when you first install and activate the system, not all your business functions may be on SAP Hybris Commerce suite, for instance. But, you will need to easily and rapidly integrate your existing niche applications like ERP, CEI, and CPQ outside SAP Hybris Commerce suite with Omni-channel capabilities of SAP Hybris Commerce suite without any additional programming. SAP Hybris Commerce suite based on Spring Integration framework makes that possible– out of the box.
When external system integration is needed, standardized and ready-to-use integration frameworks on SAP Hybris Commerce suite help greatly as they minimize customer configurations reducing time and cost. Critical business data such as master data, price, stock and order information need to be moved from external systems to SAP Hybris. The Hot Folder approach comes as part of the SAP Hybris Commerce suite and is processed using Spring Integration, IMPEX and task engine.
The Hot Folder approach
Hot Folder is a pre-designated common folder on the server. Any CSV data placed in the folder invokes the import process called ImpEx and the result of the import is instantly loaded into SAP Hybris system using a pre-defined data translation model.
After processing the CSV inside the hot folder location , it is either moved into an archive or an error folder depending on its success or failure respectively. For the data to be loaded into Hybris, each single data item may need one or more pre-defined translations. Comprehensive data mapping between source systems and SAP Hybris Commerce is essential.
How Does It Work?
The three primary commands provided by ImpEx specify how each data item in the file on Hot Folder is handled:
INSERT- Inserts data into SAP Hybris only if it doesn’t already exist
INSERT_UPDATE- Either updates the current item, or creates a new one depending on whether or not the data already exists in SAP Hybris.
DELETE- Removes the specific item.
What are the special considerations for using Hot Folder?
Based on our experience handling system migration and integration with SAP Hybris Commerce suite for several customers, here are some special considerations for you:
Data Migrations Made Easy
SAP and Hybris are a powerful combination for data migration in the form of Hot Folder which is non expensive. They enable organizations to import and export data between their systems with little fuss.It ensures existing data sets are retained wherever possible without creating duplicates, redundant effort, or complexity. Hot Folder is a powerful feature that ensures right data for the right systems any time.