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Loyalty & Advocacy

Loyalty & Advocacy

Make Customers Your Biggest Advocates

 

What is Building Loyalty & Advocacy?

Armed with the ability to research any company or brand before purchasing, it’s critical to augment a customer’s experience with a loyalty program that truly incentivizes them to come back. A strong loyalty program rewards your customers whenever they approach your brand and in turn, you receive important behavioral insights. Whether it’s enabling your customers to write a review or having them refer your company to their friends, SAP Hybris Loyalty allows you to easily engage with your customers and deliver them an experience that will encourage them to return.

Features

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Manage a loyalty program – create different tiers, determine the value of points, and incentivize referrals

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Digital wallets – integrate with Apple Wallet and Google Wallet and create digital coupons and cards

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Configure offers – have unique offers delivered to customers after they use a coupon

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Email templates – utilize a set of configurable email templates tailored to your customers after a specific action has been completed

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Multi-language & multi-currency – support your loyalty program in different languages and currencies

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Integration – connect Hybris Loyalty and Hybris Marketing for a more powerful marketing experience

Benefits

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Increase customer retention rates by rewarding them when they purchase

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Receive more data for a more comprehensive customer profile every time a customer interacts with your business

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Strengthen brand advocacy by empowering your customers to share their positive experiences with your company through cloud and mobile based applications

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Create a seamless loyalty experience for your customers when it’s integrated with your cross-channel commerce and marketing activities

 
 

Intrigo Advantage

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Innovation Partner with SAP Ariba since 2017

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Co-developed SAP Ariba SCC with Ariba and Microsoft

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Skilled set of trained consultants

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Working on leading innovations

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Resources

Pete Mangan, CFO at Oclaro, describes the business challenges his team was facing and how Intrigo was able to help with its expertise in SAP IBP, Ariba, S/4, and MII.

At the 2018 SAPPHIRENOW/ASUG conference, Oclaro's Senior Director of Global IT, Steve LeFevre, shares how collaborating with Intrigo was the key to their implementation of SAP S/4 on a global basis.

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