View tutorials and helpful testimonials—for supply chain players, by supply chain experts.
Service staff are faced with a number of challenges – including inadequate entitlement verification processes, poor returns management systems, and lack of serial number tracking devices – that inevitably result in losses and revenue leakage.
Your enterprise needs an insight-driven entitlement management solution that can monitor and enforce entitlement throughout the value chain—from manufacturers to distributors, retailers, and consumers.
CovrEdge is a cloud-based, insight-driven entitlement management solution that provides comprehensive oversight of entitlement privileges, liabilities, and limitations so you can offer the right service at the right price. It is designed to deal with the biggest barriers to performance: information silos; manual processes; and lack of insights into products, customers, and assets.
CovrEdge helps break data silos and eliminate manual processes. It empowers enterprises to proactively monitor and review entitlements, assets, and returns to obtain a complete 360-degree view of their products, assets and customers.
CovrEdge’s high-level architecture is built using Salesforce’s Lightning Framework. CovrEdge smoothly integrates with any existing landscape and combines customer data stored in CRM systems with back office transactions such as products, invoices, receipts, repairs, shipments, and assets stored in ERP systems.
CovrEdge uses a hybrid data model. Active and recent transaction information is stored within Salesforce1, while non-current information is moved to Heroku. The information in Heroku is accessible in real time on an as-needed basis.
The CovrEdge platform consists of four major modules that provide a unified experience to customers, service staff, and executives.